Salon Etiquette

When should I arrive for my appointment?

Please arrive 10 minutes prior to your appointment time.

This allows you time to required to complete a consultation form before your treatment and relax with one of our herbal teas.

Traveling to your appointment: Make sure to leave early enough to account for traffic and finding parking, we can not guarantee that will have enough time to do your appointment.

What if I am running late?

If for any reason you arrive past your appointment start time, we will do our best to complete your full treatment, however this is not always possible and you will be charged for the full amount of the original booking due to your lateness.

What if I need to cancel my appointment?

We kindly request 24 hour’s notice should you need to change or cancel a booking. Less than 24 hour’s notice will incur a full appointment fee, less than 48hrs will incur 50% of your treatment. We are unable to accept cancellations left by text messages on Sundays or public holidays when we are closed.

Do I need to book an appointment?

Yes. If specific times are needed, please make a booking. We are quite flexible and always do our best to accommodate clients.

BOOK ONLINE
We offer online bookings: click here for an appointment, which we prefer when making appointments.

How do I book an appointment?

BOOK BY PHONE
Simply call us 9986 3100 and speak to one of our friendly staff members. If your call is unanswered, leave a message and your call will be returned to make the appointment. A 50% booking fee is taken for all bookings over the phone.

BOOK ONLINE
We offer online bookings: click here for an appointment.

What payment methods are available for services?

We accept Amex, Visa, Mastercard, EFTPOS or Cash.

At Belledonne we also offer Salonpay.

Can I buy gift vouchers?

Spoil that someone special with a gift voucher.

All our treatments are available as gift voucher purchases. Gift Vouchers can be purchased by visiting us in OUR CLINIC, or you can purchase ONLINE or over the PHONE.

Gift Vouchers purchased ONLINE are emailed to your or the recipicate or by PHONE are packaged and posted to meet your instructions.